Legal
Privacy Policy
Effective date: January 25, 2026
Overview
This Privacy Policy explains how Cognlay collects, uses, and safeguards data when you use our platform, website, and services.
Information We Collect
We collect account information (name, work email, role), workspace details, and usage data such as sequence activity, draft feedback, and engagement outcomes. We also store email content and metadata needed to generate, send, and analyze sequences.
How We Use Information
We use your data to deliver the service, personalize sequences, improve model quality, and provide analytics on outreach outcomes. We do not sell your data.
Data Processing & AI
Drafts are processed to generate follow-ups, compliance checks, and quality scoring. We limit processing to the minimum required for generation and logging outcomes.
Security Practices
We use industry-standard encryption in transit and at rest, role-based access controls, and audit logging for sensitive operations. Security reviews are conducted routinely.
Data Retention
We retain data while your account is active. You can request deletion or export at any time via support. If you disconnect a Google account, we stop accessing new Gmail data and delete stored tokens within 30 days unless a longer retention is legally required.
Google User Data
If you connect a Google account, Cognlay accesses Gmail message content and metadata (sender, recipient, subject, timestamps, message IDs) strictly to send emails you approve, detect replies, and keep outreach threads in sync. We store only the minimum data required to operate these features, and we never use Google user data to train general models or for advertising.
Sharing & Processing of Google Data
Google user data is shared only with service providers that help us deliver the product (cloud hosting, logging, and email infrastructure) under contractual confidentiality obligations. We do not sell Google user data. Access is limited to authorized personnel and audited. You can revoke access at any time by disconnecting your Google account.
Third-Party Services
We use third-party infrastructure (cloud hosting, analytics, email delivery) to operate the platform. These providers are contractually bound to protect your data.
Your Rights
You can access, correct, export, or delete your data. To exercise these rights, contact support@cognlay.com.
Contact
Questions? Email security@cognlay.com or support@cognlay.com.